Overview
At PowerTech Spares, we back every order with accountability. As a B2B supplier serving fleet operators, distributors, workshops, and industrial buyers across the GCC, Middle East, and Africa, we understand that a wrong part or a delayed resolution costs you more than money; it costs you downtime. This policy reflects that reality.
Read through it carefully. It tells you exactly what qualifies, what doesn’t, and how to move fast when something goes wrong.
Our Return Window
You have 7 calendar days from the date of delivery to raise a return request. Given the B2B nature of our operations and the precision-driven environment of spare parts procurement, we require that all claims fall within this window.
For international export orders dispatched outside the UAE, you must initiate contact within 5 business days of confirmed delivery, as cross-border logistics require earlier coordination.
What Qualifies for a Return
We accept returns under the following conditions:
- You received the wrong part against your confirmed order or invoice
- The part arrived with a manufacturer’s defect or physical damage caused during transit
- The part is incompatible due to an error on our end, meaning the confirmed part number does not match what we supplied
- The item is in its original, unused condition, with intact packaging, labels, and warranty seals
Every return request goes through a straightforward verification. You submit, we review, and we resolve, no unnecessary back and forth.
What Does Not Qualify
The following items are not eligible for return or refund:
- Parts ordered correctly, but selected or fitted incorrectly on your end
- Items with broken warranty seals, tampered packaging, or signs of installation
- Parts sourced on special order or procured specifically at your request from our supplier network
- Electrical and electronic components, once removed from sealed packaging
- Items with damage caused post-delivery due to mishandling, improper storage, or incorrect installation
- Orders where the return window has passed
We operate in a technical industry. If you are unsure about part compatibility before you order, contact our team. We verify fitment details before dispatch; that’s part of our service.
How to Initiate a Return
To start a return, contact us directly with the following:
- Your invoice number and order reference
- Clear photos or video of the part and packaging
- A brief description of the issue
Send all of this to our team via email. We confirm eligibility within 2–3 business days. Once approved, we coordinate collection or provide return shipping instructions based on your location.
Do not ship anything back without prior written approval. Unauthorised returns will not qualify for a refund.
Refund Processing
Once we receive and inspect the returned item, we process your refund within 7–10 business days. Refunds apply only to the item value. Original shipping and freight charges are non-refundable unless the error was entirely on our end.
For international orders, customs duties paid at your end remain your responsibility and fall outside our refund scope.
Where applicable, we offer a direct replacement as an alternative to a monetary refund, subject to stock availability. Most of our B2B customers prefer this route; it keeps your operations moving without delay.
Need Help Before You Order?
The best return is the one that never happens. Our team double-checks part numbers, cross-references, and compatibility details at the quotation stage. If something looks uncertain, ask us first. We are here to get it right the first time.
Reach out to our team directly; we respond fast and solve faster.